In the event the accommodation booked or requested is not available, every effort will be made for an alternative in another accommodation of similar standard. (in case of the above hotel is not available, a similar one will be replaced).
If there are any requests regarding special meals, dietary requirements, adjoining room and so on, please inform the company when booking. Such requests are subject to confirmation and availability.
The booking should be made 15 days prior to tour departure.
Please address all bookings to our head office in Hochiminh city for attention of tour Operation Department by either E-mail, Fax or Phone.
You will receive a response within 12 working hours.
HEAD OFFICES IN HO CHI MINH
Company Name : ASIA STAR TRAVEL JSC – INDOCHINA CYCLING TOUR
ADDRESS: 47 Vinh Hoi St.Wards 04,Dist 04, Hochiminh City, Vietnam.
Tel:(84-8) 2619397 / 2619396
Hot line : +84 983755545
Fax :(84-8) 9406660
SETTLEMENT OF ACCOUNTS:
The full payment should be made to Indochina cycling tour not later than 20 days prior to the clients’ arrival and through telegraphic transfer in accordance with bank details and a copy of the transfer remittance should be faxed to Indochina cycling tour of the above fax number.
Note: Sender covers the 20USD/transfer for bank commission fee in Cambodia and international bank transmission charges.
FOR CREDIT CARD PAYMENT (VISA is accepted) + 4%
Please fill in Credit Card form and send to us by fax: (+84-8) 9406660
(fax is more confidential than email).
Deposit on Tour:
The 30% of deposit or full payment of total tour fare per person is required upon booking. Failure to comply with this may result in an automatic cancellation of reservation and a forfeiture of deposit.
Cancellation & Amendment:
In rare case, if we, Indochina cycling tour cancel the tour, 100% of the deposit and payment will be refunded.
and if the guest cancel More than 20 days prior to departure – No Charge
15-20 days prior to departure – 15 %
08-14 days prior to departure – 50 %
03-07 days prior to departure – 75 %
2 days or less prior to departure – 100%
Cancellation charges per person
Deposit and Payment:
Upon receiving booking confirmation, we require a 30% deposit in order to guarantee the booking. The rest of the payment will be paid at least 2 weeks before the tour date. We also accept payment by Visa or Master card and 2% bank fee is applied. Below is our bank details:
– Bank name : VIETCOMBANK – HOCHIMINH CITY BRANCH
A/C name : ASIA STAR TRAVEL JSC
A/C no. (USD) : 0071375411113
Swiftcode : BFTVVNVX007
Add: 47 Vinh Hoi, Ward 4, Dist 4, Ho Chi Minh City, Vietnam
For each amendment made after a booking has been confirmed, an amendment fee of US$10 per person will be charged. An amendment fee does not constitute a transfer to another tour whereby an administration fee of US$10 per person will be levied in addition to the amendment fee.
Any complaint or claim must be made in writing within 2 weeks after services have been rendered.
No responsibility is accepted in respect of any complaint or claim which is not so made.
Tour members should be aware that the Company is acting as an agent for the service suppliers. After a deposit or full payment is made, all arrangements are still subject to confirmation. When the arrangement cannot be confirmed.
The Company will endeavor to notify passenger at least 2 weeks before departure and a refund to payment of tour fare will be made if the tour is cancelled. The Company shall not be liable for any further responsibilities.
The payment made by bank transfer is required to add 30USD/transaction on top of bill for bank commission fee in Vietnam.
Extension of Stay:
Extension of stay/deviation may be permitted at the end of tour, subject to maximum validity and restrictions of air ticket, seat confirmation and availability of hotel prior to commencement of tour. It is the passenger’s responsibility to hold firm confirmation for their return flight.
When extension of stay/deviation can not be confirmed three weeks prior to the group’s departure date, passenger is deemed to be taking the original tour schedule.
In the event that the original arrangement has been changed by the Company during the process, any extra cost will be borne by the passenger.
Extension of stay/deviation will be at passengers own expenses & transfer to airport will not be provided.
The air ticket issued is a special ticket, restricted to a specific airline only. It is non-negotiable, non-endorsable, non-refundable & non-reroutable. Any alternation in routing or dates by passenger is solely at his/her own risk. The Company and its associated agents shall not be held responsible for any inconvenience caused and extra expense incurred. No refund will be made for any unused air ticket, accommodation, meals, or sightseeing in part or full.
Tour Policy and Child Fare Eligibility:
– Below 12 years of age (on the date of departure)
– Child fares are based on sharing a double room with two adults.
– There will be an additional cost for child sharing one room one adult.
Please ask your nearby travel agent, or speak to your own insurance broker for any assistance of travel insurance. We strongly recommend that you take out a holiday insurance policy.
Passengers must possess a valid passport 6 months and are responsible for obtaining necessary visa prior to departure. Vietnam visa can be also obtained upon arrival at international check point. Cost: $45 US
Indochina cycling tour and its associates acts only as and agent for the transportation companies, hotels & other principals for the tour programs. They accept no responsibilities for injuries, damage, accident, loss, delay, theft, quarantine, customs regulation, strike, changes in itinerary, deportation or refusal of entry by Immigration Authorities resulting for improper travel documents, possession of unlawful items or irregularities that may be caused to person or property. Any losses & expenses are the responsibility of the passenger. All proper travel documentations are the sole responsibility for the passenger.